Shipping & Returns

Processing Time

  • Orders are typically processed within 10 business days from artwork approval.
  • Processing times may vary during peak seasons or due to unforeseen circumstances. We’ll notify you of any delays.

Shipping Rates and Delivery

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • Standard Shipping: Next day delivery to UK mainland, not including weekends.
  • Please note that delivery times are estimated and may vary due to factors outside our control, such as courier delays.

Order Tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your shipment’s progress.

Undeliverable Packages

  • If a package is returned to us as undeliverable, we’ll notify you to arrange reshipment. Additional shipping charges may apply.

Return Policy

Eligibility for Returns

  • Items may be returned within 30 days of delivery for a refund, exchange, or store credit.
  • To be eligible for a return, the item must be:
    • Agreed that the item is defective

Non-Returnable Items

  • The following items are non-returnable:
    • Personalised or custom-made items

Initiating a Return

  • To start a return, please contact our Customer Support team at info@spectruminnovations.co.uk or call 0161 480 7202 with your order number and reason for return.
  • We’ll provide detailed instructions on how to return your item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, or an error occurred on our part.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5 business days. Please note that processing times may vary depending on your bank or payment provider.

Exchanges

  • Exchanges are subject to product availability. If your desired item is unavailable, you may opt for store credit or a refund.

Defective or Damaged Items

  • If you receive a defective or damaged item, contact us within 7 days of delivery. We’ll work with you to resolve the issue promptly.

Contact Us

If you have any questions about our shipping or return policies, please don’t hesitate to contact us:

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